A Note from IFINITY: Our Commitment to Your Privacy
As a leading technology solutions provider specializing in providing Information and Communications technology (ICT) Solutions, Database management and support and IT support. Protecting the personal data of our clients, partners, and visitors is fundamental to our mission of building secure and scalable technology ecosystems.
This summary explains our data practices in simple terms. For full details, please read the complete policy below.
- What We Collect: We collect contact and professional information when you engage with us as a client, partner, or visitor. We also collect technical data to understand how you use our digital platforms.
- How We Use It: To deliver our technology solutions, manage client projects, improve our services, secure our platforms, and share insights and marketing updates with your explicit consent.
- Cookies: We use cookies to ensure our website functions correctly, to analyse which of our services (like Cloud Solutions or AI case studies) are most interesting to visitors, and, with your permission, to provide relevant content. You have full control via our cookie banner.
- Your Rights: You have the right to access, correct, or request the deletion of your personal data. You can opt out of our marketing communications at any time.
- Contact Us: For any questions or to exercise your rights, please email our Data
Protection team at privacy@ifinityglobal.com.
Full Privacy and Cookie Policy
Introduction and Scope
Welcome to IFINITY. As a technology partner specializing in providing Information and Communications technology (ICT) Solutions, Database management and support and IT support This Policy applies to all websites, platforms, and services (“Services”) operated by IFINITY (“we”, “our”, “us”) and governs the personal data we process. It is designed for multi- jurisdictional compliance, including:
- United Kingdom: UK GDPR and the Data Protection Act 2018.
- European Union: EU GDPR.
- Singapore: Personal Data Protection Act 2012 (PDPA).
- Indonesia: Personal Data Protection Law No. 27 of 2022 (PDP Law).
- Sri Lanka: Personal Data Protection Act No. 9 of 2022 (PDPA).
The Information We Collect
We collect data to operate effectively and provide you with the best experience. The data we collect depends on the context of your interactions with us.
- Identity and Professional Data: Your name, email, phone number, company name, and job title.
- Client and Partner Data: Information provided during the sales process, project onboarding, service delivery, and for support, including contact details of project stakeholders.
- Technical and Usage Data: IP address, browser type, device information, and data on how you navigate our website (e.g., pages viewed, services explored).
- Data from Webinars and Events: Registration details and participation information for our technology showcases, webinars, or industry events.
- Marketing and Communications Data: Your preferences for receiving our newsletters, technology insights, and other marketing communications.
How and Why We Use Your Data (Legal Basis)
We process your data based on a lawful reason. These include:
- To Fulfil a Contract: To deliver the Cloud Solutions, Data Analytics projects, or other technology services you have engaged us for, including project management and support.
- For our Legitimate Interests: We use data for business purposes where our interest is not overridden by your rights. This includes:
- Securing our digital infrastructure and client platforms.
- Analysing trends in technology adoption to improve our service offerings.
- Responding to your business inquiries and providing information about our
services.
- Preventing fraud and ensuring the integrity of our Services.
- With Your Explicit Consent: For activities where consent is the only appropriate basis. This includes:
- Sending you marketing newsletters with insights on AI innovation or cloud security.
- Placing non-essential analytics and marketing cookies on your device.
- To Comply with a Legal Obligation: To meet our legal, regulatory, and accounting responsibilities.
International Data Transfers
As a global technology provider with headquarters in Singapore and teams in the UK, Indonesia, and Sri Lanka, our business operations may require transferring data across borders. When we transfer data from the UK or EU, we ensure its protection through legally-approved safeguards like Standard Contractual Clauses (SCCs).
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to provide our technology services, or as required by law. For example, client project data will be retained for the duration of the project and for a reasonable period thereafter to comply with our contractual and legal obligations.
Data Security
We implement robust technical and organisational measures to protect your personal data and the integrity of our technology platforms. This includes encryption, strict access controls, secure cloud hosting, and regular training for our staff on data protection principles.
Your Legal Rights
You have rights over your personal data. Depending on your jurisdiction, these may include the right to:
- Access, Rectify, or Erase your information.
- Object to or Restrict certain types of processing.
- Withdraw Consent at any time (this will not affect the lawfulness of processing before withdrawal).
- Data Portability (receive your data in a machine-readable format).
- Lodge a Complaint with your local data protection authority (e.g., the ICO in the UK).
To exercise any of these rights, please contact us at privacy@ifinityglobal.com.
Cookie Policy and Tracking Technologies
a) What are Cookies?
Cookies are small text files placed on your device that help our website function, remember your preferences, and provide you with a better user experience.
b) How We Use Cookies
- Strictly Necessary Cookies: Essential for website functionality and security. They cannot be disabled.
- Analytics Cookies: Help us understand which of our technology solutions or case studies are most interesting to our visitors by collecting anonymous usage data. Used only with your consent.
- Functionality Cookies: Remember your preferences (e.g., language) for a more personalised experience. Used only with your consent.
- Marketing Cookies: Help us and our partners deliver relevant content or advertisements about our services. Used only with your consent.
c) Managing Your Preferences
You have full control over non-essential cookies. You can set your preferences via the Cookie Consent Banner on your first visit and can change them at any time through a link in our website footer.
Data Retention
IFINITY shall retain the personal data it collects for a period of X years from the date of
collection, unless a longer retention period is required by law or necessary to resolve
disputes, enforce agreements, or protect IFINITY’s legal rights. Once the retention
period has expired, IFINITY will securely delete or anonymous the data in accordance
with applicable laws and industry best practices.
Disclosure of Information
IFINITY values the confidentiality of the information it collects. Personal data will be disclosed only to authorised members of IFINITY’s internal team for the purposes outlined in this Privacy Policy. IFINITY does not share, sell, or otherwise disclose personal data to any external third parties, unless required to do so by law, regulation, or valid legal process.
Data Protection Rights under GDPR
Under the General Data Protection Regulation (EU) 2016/679 (GDPR), you, as a data subject, have a number of rights regarding the personal data we hold about you. We are committed to facilitating your exercise of these rights, which include:
- Right to Access (Article 15): You have the right to request access to the personal data we process about you and to receive a copy.
- Right to Rectification (Article 16): You have the right to have inaccurate or incomplete data about you corrected.
- Right to Erasure (Article 17): You have the right to request the deletion of your personal data, also known as the "right to be forgotten," in certain circumstances.
- Right to Restrict Processing (Article 18): You have the right to request a temporary restriction on the processing of your personal data.
- Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.
- Right to Object (Article 21): You have the right to object to the processing of your personal data in certain circumstances, particularly for direct marketing.
- Rights related to Automated Decision-Making (Article 22): You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.
To exercise any of these rights, please contact our Data Protection Officer at [DPO’s Email Address]. We will respond to all legitimate requests without undue delay and within one (1) month of receiving your request, as required by law. You also have the right to lodge a complaint with a data protection supervisory authority in your EU Member State.
Use of Data and Artificial Intelligence (AI) Tools
We adhere strictly to the principle of Purpose Limitation as set out in Article 5(1)(b) of the GDPR. We will only process your personal data for the specific, explicit, and legitimate purposes for which it was originally collected.
To ensure the integrity and confidentiality of your data and to comply with our transparency obligations, we confirm that:
- We do not use any personal data gathered from you or through our services to train, improve, or contribute to any Artificial Intelligence (AI) tool, including Large Language Models (LLMs), unless we have provided you with explicit notice and obtained your separate and unambiguous consent for that specific purpose.
- Your personal data is not shared with any third-party AI service provider for any purpose other than what is explicitly stated in this policy.
This commitment ensures that your personal data is not repurposed in a manner incompatible with the original purpose of collection and that you maintain full control and awareness over how your data is processed.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data processing practices or to comply with legal requirements.
In line with the GDPR principle of Transparency (Article 5(1)(a)), we will always post the updated policy on our website. For any material changes that significantly affect your rights or how we process your personal data, we will notify you directly through a prominent notice on our website, in the app, or via email.
Your continued use of our services after the effective date of the new policy will constitute your acceptance of the updated terms.
Contact Us
For any inquiries about this Policy or our data practices, please contact our Data Protection team:
Email: privacy@ifinityglobal.com
Contact Form: Click here
